CTI Solutions

Mortgage Industry CTI

A large mortgage company relied heavily on an Internet sales vendor to deliver calls to the mortgage company's sales reps.  They believed their vendor was charging for more calls than were actually taken by their sales reps, but their lack of system-wide call reporting made it difficult to know for sure.  They also wanted to improve agent efficiency by routing calls more efficiently.

Government CTI

The unemployment services division for a large western state wisely foresaw a looming recession and expected a sharp increase in unemployment claims.  This would put significant strain on thei

Utility CTI Overlay

You don't always have to start from scratch to deploy a CTI solution that meets your needs.  A utility in the southeast had two call center sites, each with two Nortel IVR systems and two Avaya PBX systems.  They used their Avaya Definity PBX systems for all of their call routing, but any time a call was transferred between sites the data associated with the call could not follow it.

Utility CTI

A utility hired PSS to design and deploy a replacement for their existing "one off" CTI solution.  They wanted a stable platform that could support their existing IVR, PBX, and back office systems today, yet be flexible enough to accommodate future contact center growth at their own pace.

Over the top CTI support

A customer who upgraded their CTI environment was having issues communicating with the CTI server. PSS determined that the issue was with the CTI interface code - the driver and/or the C-call library provided by the CTI vendor.

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Phone: 1-877-289-7770

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