PSS supports and maintains the IVR and CTI systems for a regional utility in the Southeast.  The utility's parent company issued an internal mandate that no more applications could be run on Microsoft NT.  Their legacy Nortel CTI system was running on NT at the time, so the customer called PSS for help.

Nortel no longer supported this customer's legacy CTI system, and an upgrade from NT to Windows was not available.  A new CTI system was not an option because the customer had no budget to fund an upgrade, but they were still unable to get relief from the "No NT" mandate.  Within a month PSS was able to successfully port their applications to Windows, enabling them to keep the old system alive for a few more years until funding could be approved for an upgrade.