A large financial institution whose IVR systems are maintained by PSS had an emergency need for some monitors as part of a new system deployment.  Because of their internal procurement processes, it was going to take a week or more to get them through normal channels.  They contacted PSS hoping to find a way to purchase them under their existing maintenance agreement.  In the interests of time, a PSS field service engineer purchased the monitors locally and had them installed that day so the customer could meet their deployment deadline.