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IVR Platforms

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Premise IVR Systems

Genesys GVP

Genesys is the current worldwide market share leader in IVR Voice Portals.  A perennial top-rated "market leader" on the Gartner Magic Quadrant, Genesys GVP is a software-based VoiceXML/CCXML platform that comes with its own integrated development environment. Genesys Voice Portal is widely deployed for customers large and small across many industries, but GVP is particularly strong when combined with the broader suite of Genesys offerings for a complete contact center solution. 

Holly HVP

Holly Voice Portal is a high performance software-based VoiceXML platform deployed by major service providers on three continents. Holly has a unique IVR virtualization capability that gives customers tremendous flexibility and control over how resources are assigned and utilized across multiple servers and geographic locations.  Holly's powerful system management capabilities and IVR virtualization make HVP particularly strong in complex IVR environments such as service providers and large enterprises that  have multiple applications and user/tenants on their IVR systems.

Nortel MPS

The Nortel MPS is a mature, field-proven IVR system with an installed customer base that's one of the largest in the industry.  MPS is popular among long time Nortel customers who have a significant investment in PeriPro/MPS Developer applications. 

 

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