Two major US-based airlines were in the process of combining their IT infrastructure following a well-publicized merger.  They called on PSS to help them migrate from four different legacy IVR platforms to a single IP-based next-generation VoiceXML platform that could be standardized across all their operations in multiple locations.  The customer selected a Holly IP-IVR, which natively supports a SIP-based VoIP telephony interface. They planned to use existing Cisco gateways and middle-tier routers to perform the necessary conversion from a Rockwell TDM-based telephony switch to VoIP/SIP for the Holly IP-IVR.

One of the world's largest global financial institutions retained PSS to help them transition from legacy IVR systems to next-generation IP-IVR systems in all of their international contact centers.   They selected a VoiceXML-based IVR system from Holly, which natively supports a VoIP/SIP telephony interface.  The customer also selected an industry-dominant gateway vendor to provide connectivity between existing TDM switches and the new IP-IVR.