A municipal utility in the Midwest needed to keep its legacy IVR applications in step with broader SOA initiatives being implemented throughout its IT infrastructure.  Its legacy Nortel IVR platform was aging, but PSS was intimately familiar with the utility's environment having supported the IVR platform and PeriPro applications for years.

The utility engaged PSS professional services to expand the functionality of their IVR applications that handled outages and customer accounts, and at the same time restructure their back end integration so they could reuse SOA standards-based web services.  PSS was able to complete the re-integration very quickly and cost effectively by deploying FlexxBridge.   The PeriPro application makes requests to FlexxBridge via http.  To access web services, FlexxBridge interrogates a WSDL document and uses XML files to build an XML message with a SOAP envelope. 

FlexxBridge simplified the integration of the IVR applications to the new web services, and also provided an integration point that could evolve as the utility's SOA initiative evolved over time.  Today, the utility's own developers are able to quickly add functionality and re-use componentry within FlexxBridge so they can enable new services online without having to "reinvent the wheel."