FlexxBridge™ Integration Server
A modular solution to client/server integration utilizing SOA.
Most contact center applications require integration to back end databases or host processes so they can send and retrieve data and perform transactions successfully. FlexxBridge Integration Server simplifies the integration effort by providing a consistent SOA-friendly integration point that can be used by multiple IVR and CTI applications.
Consistent, Flexible and Extensible
FlexxBridge provides consistency across interfaces regardless of the integration point. A request is always a properly formatted XML message using parameters and attributes that are specific to the type of integration being done. This abstraction shortens development time by providing the developer with a consistent tool for integration.
The modular and extensible architecture of FlexxBridge allows it to evolve as the surrounding environment changes. As new applications and integration requirements arise, FlexxBridge integration modules can be added or changed without forcing changes to the applications that rely on them.
FlexxBridge in IVR
FlexxBridge can help legacy IVR applications keep pace with an evolving SOA environment. As web services get implemented for back end systems FlexxBridge can sit between the new web services and your legacy IVR applications, allowing your older IVR applications to integrate to web services (via FlexxBridge) without having to rework the applications themselves.
In the reverse scenario, many customers use FlexxBridge when they deploy new VoiceXML applications. FlexxBridge can present a web services interface to the VoiceXML application while preserving a legacy interface (such as 3270) to back end systems that are not yet SOA-compatible.
FlexxBridge can also simplify how developers can use pre-recorded prompts in VoiceXML applications. Many VoiceXML platforms do not have the native ability to speak recorded prompts as numbers, dates, times, or money. FlexxBridge provides this functionality natively as well as the ability to play instructional prompts, directed dialog prompts, menu prompts, etc. in a consistent way across all applications. FlexxBridge also allows application developers to easily configure prompt definitions for each language supported by an application.
FlexxBridge in CTI
FlexxBridge can provide a common and consistent back end integration point for CTI applications as well. For example, a "data dip" for a CTI routing decision can be presented as a web service to a new CTI application even though the back end host integration may be a legacy proprietary API.
Consistent Integration Point
FlexxBridge can be used to obtain data from any host or server that provides datastreams and/or API access for the integration point. Whether the integration point is a legacy 3270 mainframe, a state of the art relational database engine or a CTI server, FlexxBridge can be used to process a request/response transaction.
FlexxBridge accepts XML documents via an http or https request. It can return data in any format requested via the inbound XML document and for which a license / module has been purchased.
FlexxBridge Methods may be used in applications outside of the integration point server environment. They are Java methods that can be included in Java applications that may or may not call the FlexxBridge client interface.
Proven and Supported
FlexxBridge is deployed today on five continents, continuously proving itself highly reliable across many different configurations. FlexxBridge has been deployed as:
- Servelets running within a customer's servelet container
- An application on co-located servers sharing resources with high volume IVR solutions
- A standalone appliance
FlexxBridge has been deployed on Red Hat Enterprise Linux, Sun Solaris, and Windows 2000/2000 Server/2003 Server. While FlexxBridge utilizes Apache's Tomcat as the "standard" servlet container, it also supports Sun's J2EE Application Server.
FlexxBridge is backed by our legendary 24x7x365 support. Calls to the PSS support line are answered immediately by trained professionals who can begin helping you right away.
