CTI is a very broad concept, and a CTI implementation can range from simple screen pops to a comprehensive solution that becomes the backbone of your contact center.  PSS can help you determine which elements of a CTI solution you need based on the performance objectives you want to achieve.  We can build a turnkey CTI solution based on any of the CTI platform solutions we represent, then we can deploy it one of two ways: on servers in your data center, or with a leading  hosted service provider. In either case, PSS will monitor and support the complete solution 24x7x365 so you have no worries about ongoing performance.