Qwest® Contact Center Solutions comprises  several flexible, scalable and highly reliable Qwest network hosted contact center services that can work independently or together to assist customers in managing their inbound and outbound contact centers. These services include routing and distributing of voice, Web chat and email requests to live agents regardless of geographic location as well as caller self service interactive voice response applications. The portfolio includes: Qwest Hosted IVR, Qwest Notify, Qwest EZ Route, Q Routing and Qwest® Toll Free Service.

PSS provides CTI and IVR application development services for solutions deployed in the Qwest network.