Nortel

PSS Launches Nortel Support Protection Program

Special Offer Guarantees 24x7x365 Support Until 2012 and Lowers Cost 20% for Enterprises with Nortel IVR, CTI, and PBX Systems

DUBLIN, Calif. January 29, 2009— Nortel customers faced with uncertainty about the future finally got some good news today. PSS, experts in contact center infrastructure and applications, announced a special program that guarantees for several years the availability of 24x7x365 maintenance and support for Nortel IVR, CTI, and PBX systems. PSS designed the program to protect the customer’s investment in their Nortel equipment and to ensure a safe path forward well into the future.

PSS Achieves Full Service Partner Certification for Nortel MPS 500 IVR Systems

DUBLIN, Calif. August 1, 2008—PSS, one of America’s fastest growing providers of contact center software and services, has achieved full service partner certification from Nortel for the MPS 500 voice response platform. Full service certification allows PSS to provide complete IVR and voice portal solutions based on the Nortel MPS 500 platform, including system design, application development, integration, installation, and ongoing technical support.