A "Top 5" health insurance provider engaged PSS to deploy IP-based Genesys IVR systems at their facilities.  The customer had a deadline to meet, and needed the systems to go live within two weeks.  The original plan was to use the customer's existing Cisco 5400 gateways to convert T1 lines and H.323 from their Avaya switches to SIP for the new IP-IVR.

After the first week PSS had 100% of the IP-IVR systems installed and running, awaiting presentation of SIP from the customer's existing gateways.  With the deployment deadline looming and the existing gateways still not presenting SIP properly (Avaya's H.323 was a nonstandard implementation), PSS proposed using FlexxGate Media Gateways instead.  In contrast to leading off-the-shelf voice gateways, PSS designed FlexxGate so it could be quickly and easily adapted to meet very specific customer requirements.

Within five days PSS developed a nonstandard Avaya H.323 implementation for FlexxGate and had it deployed in the customer's network.   FlexxGate was able to perform the Avaya H.323- and T1-to-SIP conversions for successful integration to the Genesys IP-IVR, and the customer was able to meet their aggressive deployment deadline.   Though very grateful for our work, the customer still viewed this as a temporary solution until they could get their standard Cisco gateways integrated properly.  That was in 2006.  The customer has been delighted with FlexxGate's performance and is still using it as their primary interface to their Genesys IP-IVRs today.