Genesys is the world's number one contact center software, and a perennial market share leader in both IVR/Voice Portal and CTI solutions. Genesys was recently one of only two vendors who received the highest "short list" recommendation in a 2009 DataMonitor report on selecting an IVR vendor for the enterprise.

PSS is one of Genesys' strategic partners in North America.  We provide complete solutions based on Genesys Voice Portal as well as Genesys Framework/CIM, and of course we will support the entire solution 24x7x365.  PSS can also optimize existing Genesys IVR and CTI deployments to improve performance or better align them with your the way you do business today.