Avaya

FlexxGate Supports Avaya's ISDN Q.931 "Patch Replacement"

One of the world's largest global financial institutions retained PSS to help them transition from legacy IVR systems to next-generation IP-IVR systems in all of their international contact centers.   They selected a VoiceXML-based IVR system from Holly, which natively supports a VoIP/SIP telephony interface.  The customer also selected an industry-dominant gateway vendor to provide connectivity between existing TDM switches and the new IP-IVR.

FlexxGate Converts Avaya H.323 to SIP for Healthcare Provider

A "Top 5" health insurance provider engaged PSS to deploy IP-based Genesys IVR systems at their facilities.  The customer had a deadline to meet, and needed the systems to go live within two weeks.  The original plan was to use the customer's existing Cisco 5400 gateways to convert T1 lines and H.323 from their Avaya switches to SIP for the new IP-IVR.

Product Support Solutions Media Gateway Solution Now Rated "Avaya Compliant"

The FlexxGate Media Gateway is compatible with key Avaya Contact Center solutions and helps businesses provide NextGen VoIP services to traditional telephony (TDM) based infrastructures.