PSS Offers Free, Downloadable Patch to Address PeriReporter FY2010 Failure
For companies running Nortel/Periphonics VPS/is and MPS systems with PeriReporter, solution immediately addresses file naming and data loss issues
Dublin, CA – January 20, 2010 - PSS Inc. (Product Support Solutions), a premier contact center system integrator and service provider, has developed and published a software patch that corrects a recently discovered reporting consolidation issue with PeriReporter, a widely used IVR reporting product from Nortel. The patch, which resolves all aspects of a FY2010 naming issue, is available for free for all companies, including those currently without a Nortel or PSS service and maintenance contract.
For companies using PeriReporter to report and analyze contact center data from the Nortel Periphonics VPS/is and MPS, the patch can be downloaded under the General Public License (free to copy, change and redistribute). To down load the patch click HERE. The installation instructions can be downloaded HERE. For any assistance with this or any other support issue contact PSS at 1.877.289.7770 or sales@psshelp.com.
In addition to distributing the patch, PSS has also proactively notified its customers about the situation and is working closely with them to restore functionality. If others have questions or need help, they are encouraged to contact PSS for assistance.
Since January 1, 2010, PeriReporter has generated reports with the wrong date in the file name. For example, report.0102010.exp is created with an extra “0” in the name instead of the correct name, report.010210.exp. As a result of the FY2010 file naming issues, only the 15 minute incremental reports function – and only for the two previous days. The hourly and daily reports which are created from consolidating the 15 minute incremental data, no longer are generated, causing all comparison data and analysis capabilities to be lost. Many companies will not realize they have lost reporting data until after they run month-end reports. It is critical that system administrators take action now to prevent further loss of core business management data.
“Having reliable, accurate and fast data about call center operations is mission critical to drive business,” said Archie Messenger, COO Product Support Solutions. “We are committed to providing proactive solutions for our clients, and the market as a whole, to address their challenges in maintaining and extending the service life of their contact center investments. Releasing this patch to the industry reinforces our core values -- to be responsive, smart and helpful not only when challenges arise, but also when everything is, or appears to be, running smoothly.”
PSS brings years of experience providing application design, development, support and integration services for the contact center. The company, which works with some of the world’s largest financial institutions, telecommunication providers, healthcare systems, government agencies and airlines, also provides 24x7x365 support and maintenance programs that further extend the investment in the enabling technologies.
About PSS Inc.
Product Support Solutions, Inc. (PSS), a premier contact center system integrator and service provider, focuses on preserving and extending companies’ existing IVR, CTI, and PBX systems and investments. The company offers 24x7x365 support and maintenance programs as well as a broader array of services, including design, application development, integration, and ongoing technical support for next-generation premises-based and hosted contact center technologies from Nortel, Genesys, Holly Connects, Avaya, Siemens, Cisco and others. PSS is trusted by world-leading customer service companies, such as American Express, AT&T, Kaiser Permanente, UnitedHealthcare and Wells Fargo to support their contact center investments. Visit http://psshelp.com for more information.
All product and company names are registered trademarks of their respective companies.
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Press contact only:
Jodi Sorensen
Product Support Solutions, Inc.
jsorensen@psshelp.com
206-856-4202 cell
