PSS News Releases

Read our news releases below to catch up on the buzz we create every month or so. If you'd rather be a fly on our wall and find out what we're up to every day, follow PSShelp on Twitter.

PSS Offers Free, Downloadable Patch to Address PeriReporter FY2010 Failure

PSS Offers Free, Downloadable Patch to Address PeriReporter FY2010 Failure

For companies running Nortel/Periphonics VPS/is and MPS systems with PeriReporter, solution immediately addresses file naming and data loss issues

Dublin, CA – January 20, 2010 - PSS Inc. (Product Support Solutions), a premier contact center system integrator and service provider, has developed and published a software patch that corrects a recently discovered reporting consolidation issue with PeriReporter, a widely used IVR reporting product from Nortel. The patch, which resolves all aspects of a FY2010 naming issue, is available for free for all companies, including those currently without a Nortel or PSS service and maintenance contract.

For companies using PeriReporter to report and analyze contact center data from the Nortel Periphonics VPS/is and MPS, the patch can be downloaded under the General Public License (free to copy, change and redistribute). To down load the patch click HERE. The installation instructions can be downloaded HERE. For any assistance with this or any other support issue contact PSS at 1.877.289.7770 or sales@psshelp.com.

PSS Partners with Hawaiian Telcom to Provide Communications Support Services

PSS Partners with Hawaiian Telcom to Pro

PSS Selected for Inc. Magazine’s Exclusive List of America’s Fastest-Growing Private Companies—the Inc. 5000

Dublin, CA - September 23, 2009

PSS Helps Frugal Enterprises Extend Life of Existing Contact Center Equipment

New Customers Propel PSS to Highest Quarterly Revenue in Company History

DUBLIN, Calif.  May 08, 2009- When budgets are tight, even large enterprises need to find ways to make due with what they have.  PSS, experts in contact center infrastructure and applications, today announced record first quarter financial results driven by brisk demand for the company's maintenance and support programs that extend the life of existing IVR, CTI, and PBX systems.  PSS revenue for the first quarter of 2009 was up 49.8% over the same period last year, and the company added several new marquis customers to its recurring revenue base.

PSS Expands PBX Maintenance and Support Offering; Available for PBX Systems from Avaya, Nortel, Siemens, and Cisco

Service Can Be Combined With IVR and CTI Maintenance For Increased Operational Efficiency and Lower Cost

DUBLIN, Calif. March 2, 2009— PSS, experts in contact center infrastructure and applications, today announced general availability of its PBX maintenance and support service. The service is available for Avaya, Nortel, Siemens/Rolm, and Cisco PBX systems, and can be purchased independently or combined with the company’s IVR and CTI support programs.

PSS Launches Nortel Support Protection Program

Special Offer Guarantees 24x7x365 Support Until 2012 and Lowers Cost 20% for Enterprises with Nortel IVR, CTI, and PBX Systems

DUBLIN, Calif. January 29, 2009— Nortel customers faced with uncertainty about the future finally got some good news today. PSS, experts in contact center infrastructure and applications, announced a special program that guarantees for several years the availability of 24x7x365 maintenance and support for Nortel IVR, CTI, and PBX systems. PSS designed the program to protect the customer’s investment in their Nortel equipment and to ensure a safe path forward well into the future.

Good News in Tough Times: PSS Remains Bright Spot in Call Center Industry with Record Financial Results

Enterprise Customers Assured of a Safe and Healthy Source of IVR, CTI, and PBX Maintenance and Support Services for Nortel and Other Major Infrastructure Vendors

DUBLIN, Calif. January 16, 2009- Rising above gloomy headlines laden with news of layoffs, cutbacks, and bankruptcy filings, PSS (www.psshelp.com) remains a bright spot in the call center industry. PSS today announced record financial results for 2008, assuring enterprises of a safe and healthy alternative source of maintenance and support services for IVR, CTI, and PBX systems from Nortel and other major infrastructure vendors.

PSS Exceeds Uptime Goals, Extends Life of Legacy IVR System for Major Service Provider

Continued Solid Performance from 12-year-old Nortel IVR Systems Helps Customer Stretch Budget in Tough Economy

DUBLIN, Calif. November 14, 2008— In a tough economy many enterprises prefer to delay major equipment purchases and extend the life of the call center infrastructure they already have in place. PSS, one of America’s fastest growing providers of contact center software and services, has successfully met another year of carrier-level 99.999% system uptime goals for legacy IVR platforms that PSS manages for a major U.S. service provider.

PSS Partners with Genesys to Provide Applications and Support for Genesys Voice Platform 8

New York / SpeechTek – August 19, 2008 – PSS today announced it is one of the first key partners to offer voice portal solutions, applications and comprehensive support for Genesys Voice Platform (GVP) 8, introduced at SpeechTek in New York, August 18-20, 2008. GVP 8 is a major new release of the leading voice platform from Genesys

PSS Achieves Full Service Partner Certification for Nortel MPS 500 IVR Systems

DUBLIN, Calif. August 1, 2008—PSS, one of America’s fastest growing providers of contact center software and services, has achieved full service partner certification from Nortel for the MPS 500 voice response platform. Full service certification allows PSS to provide complete IVR and voice portal solutions based on the Nortel MPS 500 platform, including system design, application development, integration, installation, and ongoing technical support.