Once we decide to do business together, our Engagement and Delivery Process kicks in. As a new customer, you want to make sure your project goes just as smoothly as the ones our glowing references described to you. This proven process helps ensure that we consistently deliver high quality work and mitigate risk for both of us along the way.
Discovery Phase
Finalize Technical Scope
Identify All Business & Technical Requirements
- User Requirements
- Current Application Review
- System Interfaces & Integration
Project Planning
- Team Structure
- Tasks, Dependencies, and Schedule
- Communications
- Key Risks & Mitigation Planning
Implementation Plan Signoff
Design Phase
Architectural Design
- System Architecture
- System Integration to Current Infrastructure (PBX, Network, CTI, Predictive Dialing, etc.)
- Hardware/Software Procurement and Scheduling
- Back End and Web Services Interfaces
Application Design
- Persona & Audio Design
- Dialog Design
- Application Design
- Iterative Usability Testing
Design Signoff
Development & Implementation Phase
- System Integration & Interfaces
- Persona & Audio Production
- Grammar Development
- Application Development
- Unit Testing
- Test Plan & Test Scripts
Test Plan Signoff
Test & Deployment Phase
- Application Testing
- Recognition & Traversal Tests
- Evaluative Usability Testing
- Integration Testing
- User Acceptance Testing
User Acceptance Test (UAT) Signoff
- Production Rollout Planning
- Pilot Monitoring & Tuning
- Partial Migration & Monitoring
- Full Migration & Cutover
- System Training
- Post Deployment Tuning
- Post Rollout Monitoring
System Application Acceptance
Transition to Post Production Systems & Applications Support
