At PSS we have proven, repeatable processes in place to make sure you get the results you expect.  All engagements are led by project management professionals.  Learn more about our processes so you know what to expect when you start doing business with us.

Professional Services Estimation Process

Before you buy anything from us you can expect a reliable estimate of the cost and a clear description of the work we'll perform.  The professional services estimation process describes how we prepare our estimates and how long it will take.

Professional Services Engagement and Delivery Process

Once we start working with you our engagement and delivery process kicks in.  This governs everything from gathering all your IVR, CTI, or UX project requirements to performing a smooth cutover when your new solution goes live.

24x7x365 Support Estimation and Engagement Process

This process explains what you can expect when we estimate the cost of supporting your IVR, CTI, or PBX systems.  It also describes what happens when we begin providing support for new customers, and how we handle trouble tickets and escalation.