Two major US-based airlines were in the process of combining their IT infrastructure following a well-publicized merger.  They called on PSS to help them migrate from four different legacy IVR platforms to a single IP-based next-generation VoiceXML platform that could be standardized across all their operations in multiple locations.  The customer selected a Holly IP-IVR, which natively supports a SIP-based VoIP telephony interface. They planned to use existing Cisco gateways and middle-tier routers to perform the necessary conversion from a Rockwell TDM-based telephony switch to VoIP/SIP for the Holly IP-IVR.

As the planned deployment date approached, PSS completed the installation of the Holly IP-IVR systems on time and within budget.  Only days before the "go live" date, the schedule was put in jeopardy because the customer's gateway vendor was still unable to correctly interface with Holly's IP-IVR via standards-based SIP.   PSS quickly brought in the FlexxGate Media Gateway and was able to take a call from their Rockwell switch to the Holly IP-IVR within one hour of the system arriving on-site.

The customer made a last-minute decision to forego using their existing gateways and deployed FlexxGate instead.  FlexxGate is now taking over a million calls a month across multiple locations for the merged airlines, and has experienced zero system downtime since going live in January 2007.