The unemployment services division for a large western state wisely foresaw a looming recession and expected a sharp increase in unemployment claims. This would put significant strain on their call center infrastructure, and they needed to expand capacity and increase efficiency so they could properly serve their constituents.
Government
Of course we can’t talk about all our customers in the government sector, but we’re seeing a lot of growth in this vertical- particularly among state agencies in the U.S. To simplify procurement, PSS is on the Federal Government’s GSA schedule. Many state and local governments are able to purchase off the GSA schedule as well. In California, PSS is on the CMAS schedule for state purchases.
