A large mortgage company relied heavily on an Internet sales vendor to deliver calls to the mortgage company's sales reps. They believed their vendor was charging for more calls than were actually taken by their sales reps, but their lack of system-wide call reporting made it difficult to know for sure. They also wanted to improve agent efficiency by routing calls more efficiently.
Financial Services
Financial services enterprises have traditionally been one of the largest investors in contact center infrastructure and services to handle their large call volumes. PSS customers come from most sectors of the industry, including banks, brokerages, insurers, and payment processing. Our customers range from small regional banks to 5 of the world’s largest financial institutions whose deployments we service on five different continents.
