Qwest

Qwest Contact Center Solutions™ provides hosted ACD/CTI services based on the Genesys Framework CTI platform.  Services include intelligent call routing and queuing, agent-based routing, and web-based reporting.  Services can be combines with Qwest hosted IVR services. 

inContact

inContact offers an all-in-one hosted contact center solution that includes CTI, ACD, IVR, components that drive automated call handline, performance management, and workforce scheduling software applicaitons.