CTI is a very broad concept, and a CTI implementation can range from simple screen pops to a comprehensive solution that becomes the backbone of your contact center. PSS can help you determine which elements of a CTI solution you need based on the performance objectives you want to achieve. We can build a turnkey CTI solution based on any of the CTI platform solutions we represent, then we can deploy it one of two ways: on servers in your data center, or with a leading hosted service provider. In either case, PSS will monitor and support the complete solution 24x7x365 so you have no worries about ongoing performance.
Qwest Contact Center Solutions™ provides hosted ACD/CTI services based on the Genesys Framework CTI platform. Services include intelligent call routing and queuing, agent-based routing, and web-based reporting. Services can be combines with Qwest hosted IVR services.
inContact offers an all-in-one hosted contact center solution that includes CTI, ACD, IVR, components that drive automated call handline, performance management, and workforce scheduling software applicaitons.
Genesys is the world's #1 contact center software company. The Genesys Customer Information Management platform receives, sends, and managed both inbound and outbound customer interactions of any type, including voice calls, self-service, email, SMS, chat/IM, multimedia, and work items. It automatically captures, processes, routes, and reports on customer interactions and related activities based on a company's specific business criteria.