PSS can base your solution on any of several IVR platforms we represent. Each platform has its unique advantages, and we'll work closely with you to determine which one best fits your business and technical requirements. We can deploy your IVR solution on a premise-based system that's installed in your own data center, or through a hosted service provider so you can fund the platform out of OpEx. No matter which deployment strategy you choose, PSS can monitor and support the entire solution 24x7x365 so you have no worries about ongoing performance.
Qwest hosted IVR is a fully redundant carrier grade platform based on Genesys GVP. The platform supports both DTMF and speech-enabled VoiceXML applications. Qwest hosted IVR can be combined with Qwest hosted ACD/CTI services for a complete contact center solution.
Voxeo is the largest standards-based hosted IVR platform in the world, with over 75,000 ports deployed. Five fully redundant data centers in the United States and Europe make Voxeo's service so reliable they offer a 100% uptime guarantee. Voxeo's platform is particularly strong at interactive outbound services.
West is one of the world's largest providers of outsourced customer service solutions. The West hosted IVR service is a redundant carrier grade platform based on Holly HVP.
Genesys is the current worldwide market share leader in IVR Voice Portals. A perennial top-rated "market leader" on the Gartner Magic Quadrant, Genesys GVP is a software-based VoiceXML/CCXML platform that comes with its own integrated development environment. Genesys Voice Portal is widely deployed for customers large and small across many industries, but GVP is particularly strong when combined with the broader suite of Genesys offerings for a complete contact center solution.
Holly Voice Portal is a high performance software-based VoiceXML platform deployed by major service providers on three continents. Holly has a unique IVR virtualization capability that gives customers tremendous flexibility and control over how resources are assigned and utilized across multiple servers and geographic locations. Holly's powerful system management capabilities and IVR virtualization make HVP particularly strong in complex IVR environments such as service providers and large enterprises that have multiple applications and user/tenants on their IVR systems.
The Nortel MPS is a mature, field-proven IVR system with an installed customer base that's one of the largest in the industry. MPS is popular among long time Nortel customers who have a significant investment in PeriPro/MPS Developer applications.