The Other 90%

The Other 90% of the Solution Lifecycle

When you choose a vendor to design and deploy the next new system for your contact center, you'll find that almost everyone is extremely "project-oriented."  They concentrate all of their attention on their ability to successfully deliver the project at hand, assuring you the finished product will be a masterpiece when it's ready to go into live production. 

We think this is myopic.

Think about it.  Only about 10% of a system's lifecycle falls within the project stage: the time between contract signing and system deployment.  Over 90% of a system's lifecycle takes place after the system gets deployed and the "project" is complete.  From an ROI perspective most of the investment happens during that first 10% of the lifecycle, but ALL of the returns come during the other 90%.  How your system performs during "the other 90%" of its lifecycle can make or break your ROI. Calls are live, your reputation is on the line, and you can't afford any downtime. 

At PSS, we don't think the other 90% should be an afterthought.  Unlike "project-centric" professional services organizations, more than half of PSS resources are dedicated to the care and performance of live production systems.   We take the other 90% very seriously, and we've structured our business to be there for you 24x7x365 to make sure you system is functioning properly and optimized to achieve its intended goals.