The contact center is one of the most important points of interaction between enterprises and their customers. More than 100 leading enterprises trust PSS to help develop, improve, and maintain their contact center experience. This happens at a scale that impacts many, many consumers, and in turn influences their perceptions of the enterprises they interact with. PSS customers have collectively deployed over 100,000 ports of IVR, over 50,000 seats of CTI, and handle over 2,000,000,000 calls per year.
We must be doing something right, because our customers are very loyal- and we thank them for that. Our repeat business rate is near 100%. We keep our promises and make it easy for customers to renew service contracts. We have a highly repeatable process for deploying high quality solutions, so customers come back to us with confidence when the next project arises. When we make mistakes (everyone does once in awhile) we admit it openly and make it right for the customer. PSS is a company focused on customer service, and the best way to get to know us is through customer stories.