We feel your pain.  Great support is supposed to make headaches go away.  But instead, too many vendors treat support as an afterthought.  You call them when your system is sputtering, but they just don't seem to act with the same sense of urgency that you have.  They want to make sure it's their problem before they start investing too much time in helping you.  While you're being triaged, your stress level is rising because your system is in cardiac arrest and you just want someone to grab the paddles and yell "CLEAR!"

If PSS ran an emergency trauma center, it wouldn't need a waiting room.  Calls to PSS support are answered immediately by a trained engineer who can begin helping you right away.  We treat every call like a Level 1 Outage emergency until it's resolved or the customer agrees it should be lower priority.  And when you call us with a problem, we take responsibility for solving it even if the root cause turns out to be related to some other vendor's equipment.   We give you a single point of problem resolution across the IVR, CTI, and PBX systems in your contact center, and that alone can prevent a migraine.