Yes it can.  Maybe your existing ACD works just fine for call routing, but your callers complain about having to repeat information to agents after they get transferred because you have no way to pass data along with a call.  Or maybe your management is frustrated because the current reporting can't provide the analytics they need to make the right business decisions. Screen pops and better analytics would be great, but maybe you don't have the budget to start from scratch and implement a whole new soup-to-nuts CTI system.

PSS can help.  There's quite a lot of functionality lumped under the umbrella term "CTI" and you don't have to implement it all at once.   We can help you determine which functionality you need most and implement CTI modules that integrate to your existing infrastructure. We bring expertise and tools that can help ease the migration to new technologies so you can transition gracefully over time.  And it's all backed by our comprehensive 24x7x365 support programs that give you a single point of problem resolution across your CTI, IVR, and PBX infrastructure.