When your call volumes are growing and your budget is shrinking, you might feel like you don't have many options.  Happily, this isn' t the case.  PSS can help you increase system capacity through a variety of approaches.  First, the obvious one:

Get more ports

We know, money is tight.  But if you haven't been shopping for IVR capacity in awhile, you might be surprised.  The price per port has come down considerably in recent years as the industry has moved to software based systems running on standard server hardware.  You don't need to overhaul everything to take advantage of this either.  PSS can deploy new capacity alongside your old systems and maintain them so the old and the new coexist peacefully. 

Bursting and Hosting

PSS can bring unique solutions to the table. One of our IVR platform partners has a unique bursting capability that allows the system to burst beyond the licensed number of ports for short periods of time. 

We can also help you increase capacity by shifting some of your traffic to a hosted platform.  Hosting can remove capacity constraints that limit your premise-based systems today.  PSS can deploy your applications across both premise and hosted systems, and manage them for you so they coexist peacefully and even complement each other.

Tune your existing IVR applications

By tuning your IVR applications, PSS may be able to increase your system's ability to process calls without adding ports.  Cleaner, more efficient user interface design can decrease holding time while increasing caller satisfaction.

Implement a queue management system

PSS can help you implement systems that manage callers on hold more effectively. This solution can simultaneously reduce queue time and improve the caller experience.