Most IVR systems and applications have tentacles reaching all over your IT infrastructure.   If your applications are more than a few years old, chances are they rely on a number of proprietary interfaces that can give you that tied-down feeling.  You're probably dreading the development effort it would take to migrate all those interfaces to web services.

There's another problem too.  SOA can be a moving target as its deployment propagates across an organization's IT infrastructure.  We run into this quite often.  Web services may be implemented, but they're not quite what the IVR application needs. Or, they're not implemented yet and you have no idea what to build on the IVR side to sync up with where things will be once SOA is implemented everywhere you need it.  You don't want to invest in integrations today that will be "throwaway work" when your environment inevitably changes.

PSS can help you in several ways.  We're experts in helping customers transition gracefully to next-generation IVR.  Applications in a next-generation standards-based IVR solution are very web-like, so they're very SOA-friendly from the start.  We have considerable expertise with web services, so we can relieve resource bottlenecks and help accelerate your migration from proprietary interfaces.  And our FlexxBridge^TM Integration Server eases the transition from legacy interfaces to client/server integrations in an SOA environment. With FlexxBridge we can even guarantee compatibility with your future SOA implementations so you can move forward without worries.