Scott has extensive knowledge of IVR, speech recognition technologies, CTI, CRM, and a wide variety of call center applications. Throughout his 25 years working with high-end software systems and call center automation technologies, Scott has left a trail of accomplishments. While at Nortel he was involved with the largest single enterprise order in the history of the IVR industry. In addition, his Voice Portal Solutions group led the industry by increasing US IVR port sales 86% over the previous year.
Scott’s strong problem-solving skills and experience in a dozen different industries give him a broad perspective when developing partnerships to address specific markets.

Scott brought PSS many of their first customers by leveraging the successful business relationships he’d built over the years in the industry. Scott credits his long-standing relationships with clients to his reputation for always doing what is right for the customer. People continue to work with Scott because of his direct approach and because they value his integrity, perseverance and reliability.

Prior to PSS, Scott was Executive Director of Western Region Sales for the Nortel/Periphonics IVR Product Line. For the past few years, Scott’s focus has been on developing additional business opportunities through the PSS partnership program. He credits years of networking and his collaborative skills for the successful development and management of many strategic partnerships.

Scott gave up the band when he was a kid, but you’ll still find him strumming his guitar for personal amusement. When spare time allows, Scott’s on the golf course or tennis court in summer and the ski slopes in winter. He coached his son’s roller hockey team throughout his son’s high school years, but right now most of his attention is concentrated on getting two kids through college.

Scott has a MBA in International Business Administration from the Thunderbird School of Global Management in Glendale, Arizona. He also has a BA in History and Finance from Principia College in Elsah, Illionois.