If any part of your call center infrastructure goes down, it's not long before an angry mob reminds you that patience is not a virtue. When that happens, who do you want by your side? The PSS Maintenance and Support Team is a group of expert troubleshooters with an innate desire to help. The typical team member has over 15 years of hands-on, practical experience in the contact center industry doing technical support, field engineering, or application development.
Professional Experience
Support Team members have come to PSS after gaining experience with organizations like Nortel, Avaya, DecisionOne, General Electric, the U.S. Navy, and the U.S. Air Force.
Education & Professional Training
Team members have formal certifications from Nortel, Genesys, and plenty of training from other PSS partners. We have electrical engineers, computer software majors, logistics experts, and some battle-hardened individuals trained by the U.S. military.
Technical Expertise
IVR systems & applications
- Nortel (VPS, Voice Pac, VPS-sp, VPS-vas, VPS/is, MPS 1000, MPS 500, OSCAR, PeriProducer, MPS Developer)
- Genesys (GVP, VoiceGenie, Genesys Studio, Genesys Composer)
- Holly HVP
- Avaya Conversant
CTI systems & applications
- Genesys Framework, Nortel Symposium, inContact, CT Connect (Intel NetMerge)
PBX systems & configuration
- Avaya Definity, Nortel Meridian, Nortel BCM, Siemens/Rolm, Cisco
Programming
- Java, J2EE, Javascript, Java Servlets, JSP, ASP, C/C++, C#, XML, VoiceXML, HTML, Visual basic, Perl, ECMAscript
Operating Systems
- Sun Solaris, UNIX, Linux, Windows 95/98/ME, Windows NT/2000, Windows 2003/XP/Vista
