If you're going to hire a professional services group, you probably want to know if they have experience in your industry and -better yet- if they have experience solving problems similar to yours. Chances are, PSS can help.
Our Professional Services Organization is a highly skilled team of contact center experts. The typical PSS developer has at least 10 years of experience and has deployed more than 40 IVR or CTI solutions. Check out some short stories describing projects we have completed across several industries. Our engagements are led by professional project managers, and we follow a proven process to ensure our ability to replicate success.
Professional Experience
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PSO team members have joined PSS after gaining practical contact center, IT, and telephony experience in leading enterprises and telecom vendors, including Nortel, Lucent, Ericsson, Intervoice, Bank of America, American Express, McKesson, Sierra Health, First Data, and The Primus Group.
Education & Professional Training
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PSO team members have certifications from Nortel, Genesys, the Project Management Institute, and the American Management Association. We have a Ph.D. in Linguistics, a whole posse of computer science and electrical engineering majors, and a couple of rock stars (literally.)
Technical Expertise
IVR platforms
- Genesys GVP, VoiceGenie, Nortel (Periphonics VPS, VPS/is, Nortel MPS), Holly HVP, Voxeo, Intervoice, Edify, Avaya (Conversant, IR, AVP), Envox, Tellme, Aspect, Nuance NVP
IVR tools/IDE
- Genesys (Studio, Composer), Nortel (PeriProducer, MPS Developer), VoiceObjects, Vicorp, Cisco Audium, Avaya IVR Designer (Voice@Work), Nuance V-Builder, Eclipse
Speech Technologies
- Engines: Nuance, IBM, LumenVox
- Grammars: VoiceXML Standard GrXML, Nuance GSL, ABNF, JSGF
CTI platforms
- Genesys Framework, Nortel Symposium, inContact, CT Connect (Intel NetMerge)
PBX/ACD integration
- Avaya Definity (ASAI), Nortel Meridian, Rockwell Call Center Command Server (CCCS), Siemens HiPath, Aspect ACD, EasyPhone, Asterisk, TAPI
Database/host integration
- SQL, PL/SQL, FoxPro/dBase, JDBC, ODBC, MS SQL, Oracle SQL in Windows & Macintosh environments; Informix, Microsoft Access, IBM 370 Assembler, COBOL, FORTRAN, PASCAL, REXX, TPF, MS-DOS, 4GL, Web Services, SOAP
Programming
- Java, J2EE, JavaScript, Java Servlets, JSP, ASP, C/C++, C#, XML, VoiceXML, HTML, Visual Basic, Perl, ECMAscript
Application Servers
- BEA, IBM Websphere, Apache Tomcat, JBoss, Oracle
Operating Systems
- Sun Solaris, UNIX, Linux, Windows 95/98/ME, Windows NT/2000, Windows 2003/XP/Vista
