Ericka is a veteran in high tech, with 23 years experience in telecommunications that spans voice, data, and wireless. Ericka helped T-Mobile wireless greatly improve customer satisfaction in their retail locations by implementing a solution that integrated their retail centers with the national data centers. This systems restructuring resulted in increased customer satisfaction and transaction speed at T-Mobile retail stores. Ericka has earned the trust and loyalty of her clients by demonstrating consistency and reliability. Her customers know that she always delivers on her promises and she has a proven track record of going the extra mile to make sure they get what they need. She’s passionate about building relationships based on honesty and will always strive to find the best possible solution for the customer.

Ericka spent 10 years at Nortel, where she achieved enormous recognition providing successful solutions for customers such as T-Mobile and AT&T Wireless. Based on her accomplishments, Ericka was promoted to General Manager of the Wireless Industry business unit after only two years. In addition to earning her own success, many of her customers were also acknowledged or promoted as a result of the benefits they brought to their companies by working with Ericka.

Ericka and her husband enjoy scuba diving around the world. When not underwater, you’ll find her in the kitchen indulging in another passion – gourmet cooking. Her friends have enjoyed homemade pasta and other culinary delights and they’re anxiously awaiting publication of the cookbook that she’s writing with her siblings. She’s active in many charities, including breast cancer, AIDS and the blind.